The Rapid Response Privacy Policy sets out our commitment to ensure you receive the first class service you expect from us, but that your privacy is protected when you shop with us.
This policy explains what information we collect from you, how we use it to deliver our highly rated service and what your rights are in respect of your personal data. Please read it through carefully and get in touch with us using the contact information at the bottom if you have any questions or concerns.
- Information we ask for on our website
- When and how we might contact contact you
- Sharing your information with third parties
- Online Marketing
- Contacting us about your data
1. Information we ask for on our website
When you purchase from Rapid Response, whether that’s a fully fitted boiler with installation or any other products or services, we need to collect and store some of your personal details to make sure everything runs smoothly and you get the service you expect.
Below are some examples of the personal information we collect:
- Name
- Address
- Telephone number
- Email address
- Property type like flat or detached house
- Property details like number of bedrooms and bathrooms
- Current boiler details
We need to store the information requested during the shopping process in case you decide to make a purchase, as it will be used to deliver and install your new boiler. This is stored locally on your computer, tablet or mobile using cookies.
We also store the above information securely in our database for a period of 6 months in case you start a finance application and come back to us later to complete your purchase.
If you choose to pay by finance our third party finance provider Improve Easy will require additional information which will be shared with our lenders to assess your suitability for our finance products.
If you go ahead and purchase our boiler installation service we will ask for some photos of your property. Our engineers use these photos to check through your order and double check that everything you’ve chosen on our website is the right fit for your property.Â
We need to store these photos so that we can send them to the Gas Safe installer who will be performing the work. In the unlikely event of any issues in the future we store these photos so that we have a record of how the heating in your home was looking before installation. We store these photos securely for 6 years after your installation date. This is necessary for legal compliance reasons such as Building Regulations.
After our installer has got your heating up and running they will take photos of the completed job so that we can check everything has been done properly and safely. Once the job is signed off by our in-house engineers these photos are automatically deleted from the installer’s mobile application.
However we store these photos securely in our system for 6 years after your installation date in the unlikely event of any issues with your installation.
Financial/Order Information we store
Finally in order to send out your invoice and keep a record of the transaction we securely store information about your order indefinitely in our accounting systems, for example:
- Your name
- Your address
- Your property type
- Your installation date
- The serial number of your boiler
- The product information of your boiler
- Which other products your purchased
- How much you paid for the service
- How you paid for the service
- Any issues you had with the service
When you obtain a quote from Rapid Response you provide consent to say that you are happy to receive a fixed price email quote and that Rapid Response can contact you again via email or phone if there are discounts available on certain days within your 7 day quote period. Should your quote be amended during this initial 7 day period you thereby agree to provide the same consent for an additional 7 days from the point at which the new quote is issued.
We don’t process data for any other purposes (such as marketing) without expressly asking your permission.
2. When and how we might contact you
During the process of organising, installing and registering your boiler we may contact you by phone or email in order to check some details, let you know important information about the installation and also to check that you are happy with the service after our installer has completed the work.
If you choose to pay by finance, during and just after the finance application you may receive emails from the lenders. If you choose to opt-in to our receive marketing from us (this is done by clicking the checkbox in the ordering journey) we may get in touch with you by phone or email to let you know about new products and services.
We will only contact you about products & services which we think may be of interest and relevance to you based on your purchase history.
3. Sharing your personal information with third parties
Information we have to share
In order to provide our boiler installation service and conform with UK regulations we will need to notify the Gas Safe Register about your installation. This is a legal requirement. The information we share with them is below:
- Your name
- Your address
- Your property type
- Your installation date
- The serial number of your boiler
- The product information of your boiler
- A brief description of the work carried out
If you would like more information about Gas Safe and their data policies you can find this on their website: https://www.gassaferegister.co.uk/who-we-are/our-policies/
For us to be able to better understand our customers and help us to create the best customer experience, we may share your personal information with a 3rd party who combines your personal information (which was provided by you directly) with any information that can be obtained from other third parties, in order to classify our customers into segments, using shopping habits, information regarding your personal or professional interests, demographics, and experiences with our products.
We have a legitimate interest in understanding our customers and what will interest them, enabling us to create the best customer experience. The data we process from third parties will be based on the permission you have given that third party to share your data with us.
Information we share from time to time, with your consent
From time to time we may allow other people and organisations to use your information.
4. Online Marketing
If you visit our websites, you may receive personalised ads via interest-based advertising whilst browsing other websites and social media networks. Any ads you see will be relate to products and services you have viewed whilst browsing our website on your computer/devices.
These advertisements are provided by Rapid Response via Google, Facebook, Bing and Yahoo using ‘cookies’ placed on your computer/devices.
How do I opt out of all remarketing?
You can opt out of interest-based advertising by visiting the Network Advertising Initiative opt out page and following “Manage my browser opt outs” After you opt out you will no longer receive ads that have been tailored to your interests but this does not mean you will no longer see our ads online. It means that you we will no longer show you ads that have been tailored to your interests.
Alternatively, you can opt out of interest based Google advertising by visiting Google’s Ads Settings.
5. Contacting us about your data
If you’d like any more information, have comments or questions about our privacy policy, or if you wish to opt out of marketing from us and/or our partners please email us at hello@rapidresponseheating.co.uk
We may amend this policy from time to time. When that happens, we’ll publish the amended version on our website. But you can email or write to us to ask for a physical copy.
This privacy policy only applies to this website.
